Tickets to Kazakhstan
and all over the world
online

О компании

Freedom Travel (Aviata.kz) — Kazakhstan's online booking and purchase of air and Railway tickets . From the very beginning, we set ourselves the goal of improving the experience of people in the matters of travel and trips. Freedom Travel (Aviata) occupies one of the leading positions in the air and rail transport market. We are constantly developing: we work constantly to increase the choice of tickets and develop functionality that makes the experience of purchase easier and more convenient.

Each month Freedom Travel (Aviata) sells more than 400 thousand tickets on airplanes and trains. Thanks to cooperation with «Kazakhstan Railway» and more than a thousand airlines, users can choose the appropriate ticket from a wide range of proposed options.

Freedom Travel — часть Freedom Holding Corp

Freedom Travel входит в международный холдинг Freedom Holding Corp. Его возглавляет Тимур Турлов — предприниматель и инвестор, который развивает новые цифровые сервисы в Казахстане и по всему миру

Тимур Турлов

Генеральный директор

Our mission

Create technologies for the unification of people and cultures

For Freedom Travel (Aviata) it is important to make the process of purchasing air and railway tickets more convenient and faster. By adding new functions and improving existing ones, we strive to be ahead of market trends and anticipate user needs.
We cooperate with more than a thousand airlines, including Air Astana, FlyArystan, SCAT, Qazaq Air, Turkish Airlines, Lufthansa, Belavia and many others. Such a wide choice allows you to find a suitable ticket practically for any direction and date.
We conduct surveys among the service clients on a regular basis and ask how convenient it is to use the service and what can be improved. If the clients have questions, always you can contact the Support Service. It works 24/7. The support team speaks Kazakh, Russian and English.

Trust of our users is the driving force of Freedom Travel (Aviata)

Our history

2013
9 July 2013 was created Freedom Travel (Aviata). The company's staff consisted of three employees. From the first day tickets were sold on the site, and the team processed customer applications online and by mail.
2014
the first mobile application for IOS and Android appeared. In October 2014, the service for selling railway tickets was launched.
2018
there was a merger of Freedom Travel (Aviata) with the Chocotravel service. As a result, Forbes Kazakhstan named the company the leader in the sale of tickets.
2019
Freedom Travel (Aviata) became the first service in the CNS with a hybrid model of search and purchase of air tickets. In addition to its own content, we began to display options from other OTA and airlines if they offer tickets cheaper.
2020
Freedom Travel (Aviata) became the first in Kazakhstan to launch the ability to purchase air tickets in installments and credit. In autumn 2020, the function of guaranteed return of 90% of the cost of non-refundable tickets appeared.
2021
the Freedom Travel (Aviata) team automated exchanges and returns of tickets and accelerated the search. Now you can change and return tickets in a few minutes. During the year, 75% of such operations were automated. The time for finding tickets was reduced to three seconds.
2022
Freedom Travel (Aviata) continues to develop and expand the list of partners to offer customers more available directions for trips.

What we offer?

Air tickets

We make a big emphasis on the convenience and speed of using the service. The search becomes easier thanks to filters and price calendar.

Combinable flights
Freedom Travel (Aviata) can combine flights in two ways. The first option is when the user flies to and from different airlines. For example, FlyArystan to and SCAT back. The second option is when we select convenient connections and compose a complex route. This significantly reduces the total cost of the flight. They appear in the display with the mark «Smart-route». For example, you can fly from Almaty to Munich via a complex route «Almaty — Istanbul — Athens — Munich».
Automatic returns and exchanges
By the end of 2021, 75% of exchanges and returns are performed automatically. Users can independently change and return tickets in the personal account in a few minutes. At the same time, you no longer need to call and wait in line. Online you can change the date of the trip, increase the class of service and increase the baggage. You can read about the process of automation by link.
Meta-search + OTA
Freedom Travel (Aviata) is the first service in Kazakhstan that combines the functions of a Meta-search and OTA (online travel agency). Thanks to the Meta-search, we display not only the content of Freedom Travel (Aviata), but also the content of other OTA and airlines. To buy tickets, you need to go to the third-party site.
Search in 1 second
The speed of finding tickets of the service reached the record indicators, and now popular domestic and international directions are loaded in 1 second. You can read about the process of automation by link.

Railway tickets

On Freedom Travel (Aviata) you can also buy railway tickets. We offer a convenient search with filtering of lower seats, reviews about trains and wagons and price calendar. For the purchase of railway tickets on Aviata, discount cards of KTZ are valid. link — detailed information about the types of discount cards that exist, how to obtain them and use them.

A convenient addition to the service for the purchase of railway tickets is a hint of errors when filling in personal data. If the client incorrectly enters the information, the algorithm will recognize the error and offer a correction.

After the journey, the passenger can share their opinion about the train and the wagon in which the journey was made.

Achievements

2014 — through one year after the foundation of Freedom Travel (Aviata) received the title «Company of the year» according to the results of the National Internet Award.kz.
2015 — the service entered the list «50 largest internet companies» according to the Forbes Kazakhstan magazine.
2017 — Freedom Travel (Aviata) became the leader in the category «Sales of tickets» and took 4 place among the largest e-commerce companies in Kazakhstan according to the Forbes Kazakhstan magazine.
2018 — Forbes Kazakhstan named Freedom Travel (Aviata) the leader in the sale of tickets.
2019 — the mobile application Freedom Travel (Aviata) took 7 place in the TOP-30 mobile applications of Kazakhstan according to Forbes Kazakhstan.
2020 — Freedom Travel (Aviata) took 3 place in the Forbes Kazakhstan rating «30 largest trading internet platforms».
2021 — award for «Best sales growth, honest labor and professionalism» from the airline SCAT

Our team

At the moment, there are more than 220 employees in the Freedom Travel (Aviata) team, 30% of which are IT specialists.

Аюна Вальтер
«I started my career in the fintech field in 2013 as an administrative manager in the company «Tiketon» (this is a Kazakh company for the sale of tickets for various events).
In 2015 I became part of the Freedom Travel (Aviata) team as the head of the operational department. Later, in 2017 I became the operational director. And in 2021 I became the director of the joint company Freedom Travel (Aviata) and Chocotravel».
Шахиза Ашенова
«I became part of the Freedom Travel (Aviata) team in the midst of the pandemic in 2020. I immediately started setting up processes in the team to organize remote work and increase efficiency.
All the time I grew as a product manager of the aviation direction of Freedom Travel (Aviata). I conducted dozens of A/B tests and studies, step by step improving and developing our product together with the development team. And since 2022 I have held the position of director of product of Freedom Travel (Aviata)».
Еркебулан Нуржакыпов
«I started working in Freedom Travel (Aviata) in 2018 as a junior operator in the Customer Service. A year later, I became the head of operators and call agents, after which I led the entire Customer Service.
In 2021 I became a product manager in the development team. I was involved in automating the processes of the Customer Service, namely exchanges, returns and corrections in purchased tickets.
In the beginning of 2022 I moved from the position of product manager to the position of director of the Customer Service team, which is responsible for all post-sales processes and the level of service».