Privacy Policy - Freedom Travel (Aviata.kz)
General
These rules govern privacy matters regarding the personal information of customers of Aviata LLP (hereinafter “Freedom Travel (Aviata)”). This document explains what information about you we store, how and when we collect it, and how we use, process and protect it.
“Freedom Travel (Aviata)” does not share your personal information with third parties without your prior consent. Exceptions: when this is necessary to process your order or to provide our services to you, and when there are legal and regulatory obligations.
This document may change at any time without prior notice — due to operational needs or as required by law.
How the policy applies
The Aviata Privacy Policy applies to all personal information about you that we collect, use and process in the course of interacting with you. This includes: visiting and using our websites and mobile apps, communicating with our employees, and ordering and booking our services through third parties, such as sub-agents. It also covers any other ways of contacting us.
The Aviata website may contain links to other websites. We are not responsible for their privacy policies. Our Privacy Policy applies only to the information we collect. We recommend reading the privacy policy of every website that collects and uses any personal information about you.
How this works under the law
“Freedom Travel (Aviata)”, which collects, uses and processes your personal data on the basis of this document, is considered the “controller” of personal information in accordance with the Law of the Republic of Kazakhstan on Personal Data and Its Protection (No. 94-V of 21 May 2013, as amended and supplemented on 28 December 2017). When you book a ticket, your data is also collected and processed by airlines. They, as well as other service providers, act as separate “data controllers”. Their privacy policies may differ from ours and should be requested directly from those providers.
What we collect about you
“Freedom Travel (Aviata)” collects, processes and uses your personal information to provide you with the services you request and to improve their quality — this may be done by offering you a suitable product through a particular communication channel.
Data we may collect:
Personal data: full name, gender, date of birth, citizenship, country of residence, passport or other identity document number, visa information, photographs, as well as video and audio materials.Contact information: address, phone number, email address, company name, company address.Payment information: credit or debit card details, including the cardholder’s name, card number, issuing bank, billing address and expiry date. We may also interact directly with passengers and their data when you buy tickets for someone else.Trip information: flight information, the channel you used to search for and book the ticket (website, mobile app, etc.), seat selection and other services.Health information: medical records and special requests.Sensitive information:Technical information: IP address, MAC address, browser type, operating system, the website you came from, browser behaviour and app usage. Also data on when you open our newsletters or click a link in them. With your permission, we may also receive your location data and access certain data on your devices — for example, photos.Interaction information: your feedback and communication with our company through any channel.Employment information: for corporate clients, we get access to employees’ job titles, information about them, and details of any flight paid for by the employer.Statistical information: number of customers, website usage data, the website you came to us from, information about online banner ads, your searches in search engines, and the content you view on our websites.
If any of the above information is not provided, “Freedom Travel (Aviata)” will not be able to provide you with services or inform you about our projects, news and products. You will also not be able to take part in our contests, promotions and events.
For certain services or events, we may collect other types of data and use them for purposes other than those stated in this Privacy Policy. We will inform you about them separately.
You can ask us to change or delete your personal information from our database, provided your request does not contradict the law, by sending a written request with a copy of your identity document. To do so, write to [email protected]
How we collect information
“Freedom Travel (Aviata)” collects personal information about you when or if you:
search for, book or buy tickets or other products and services on our websites or in our mobile apps;subscribe to our newsletters and other notifications, or allow push notifications and in-app notifications in our mobile apps;take part in our contests and promotions;use our websites and mobile apps;contact our support team;fill in our surveys;interact with us or give us feedback in any way, including via our social media pages such as Facebook, Instagram, VKontakte, Telegram, Twitter;submit a job application to our company.
Third parties from whom we may receive information
In addition to collecting your personal information ourselves, we may collect information about you from third parties. These may be:
Persons who make bookings, update booking information or otherwise interact with us on your behalf: your family members, travel agents or airline ticket agents, your employer or another company representative with access to corporate bookings;Our service providers: agencies, data analytics and market research providers, ticket sales agencies, payment processing and fraud prevention providers;Persons who run contests and other promotions on our behalf or that we sponsor;Companies that facilitate your trip: airlines, airport operators, immigration services, customs, border security services and others;Our partners: carriers, insurance companies and others.
Why we need this information
“Freedom Travel (Aviata)” collects, processes and uses personal information to provide our services and improve their quality. We collect it provided that we have a legal basis, contractual obligations and/or your consent to its collection and processing.
We need this information to:
enter into a contract with you, including providing you with payment processing services (creating a booking and sending you a confirmation), technical support, payment assistance, and sending SMS notifications or other flight-related messages, as well as handling your requests and enquiries;provide information on baggage transportation;run contests and promotions you can take part in, and notify you if you win;advertise our products and services, as well as the products and services of our partners;contact you to conduct surveys about our products, services and overall satisfaction;improve our products and services through analytics and research;comply with legal requirements.
When booking an air ticket on behalf of another person, you must obtain that person’s permission to use their personal information.
Who we may share information with
We do not sell personal information about you. We may share this information with certain third parties, including:
airlines and other carriers;airport operators;law enforcement agencies, regulators and governments around the world, as well as their service providers that ensure security, in order to comply with our legal obligations;travel agencies involved in organizing your trip;our partners providing services to you, such as insurance companies;companies conducting market research and analysis;companies providing marketing services and conducting customer surveys on our behalf;companies providing information technology services, such as airline-related systems, data storage, mailing services, passenger reservation and processing systems, communication networks, software and systems development, maintenance and support, as well as information processing, analysis and reporting;companies providing services for investigating complaints or incidents, the police and regulators, in order to protect our rights, property or the safety of our customers, employees and assets;your employers and other employees with access to corporate and group bookings;law firms and courts, for the purpose of enforcing any contract with you.
How we store your personal information
“Freedom Travel (Aviata)” stores your personal information in electronic files using the services of information system providers, who may have access to your personal information.
We will keep your personal information for as long as necessary to fulfil the purpose for which it was collected, for the legal or business interests of our company, or as required by applicable law.
How we protect your personal information
“Freedom Travel (Aviata)” takes the necessary technical and organizational measures to protect your personal information from unauthorized access, disclosure, destruction or alteration. We grant access to personal data only to those employees who need it for their work and for providing and improving our products and services. These people are contractually required to maintain confidentiality.
Additional information
COOKIE POLICY
By using the website www.Freedom Travel (Aviata.kz) and our mobile apps, you agree that we may place cookies on your device, store and access cookies and IP addresses, and use other methods to collect website usage data in order to improve your experience of using the website.
The data may include information about your use of the website, the browser and type of device you use to access it, and your location.
A cookie is a small piece of information sent from the website you visit or from certain emails you open, and temporarily stored in your web browser or on your device’s hard drive. The browser sends the cookie back to the server the next time you return to the page.
“Freedom Travel (Aviata)” uses cookies to collect information about how visitors use our website, to remember visitors’ preferences, such as selected cities, and to profile visitors for retargeting or remarketing purposes.
You can block cookies in your browser if it allows this. However, if you block all cookies, you will not be able to access the entire website or some of its parts. Until you change your browser settings so that cookies are not collected, our system will continue to issue cookies as soon as you visit our website. Disabling or deleting cookies will not prevent device identification and the collection of related data.
Instructions for cookie settings in browsers: Internet Explorer, Firefox, Chrome, Safari.
LINKS TO OTHER WEBSITES
The Aviata website may contain links to other websites. We are not responsible for these websites and cannot control their privacy policies regarding your personal data.
MINORS
“Freedom Travel (Aviata)” cannot determine the age of persons who access our website and mobile apps. If you are the parent or guardian of a minor who has provided personal data without your knowledge and consent, you can contact us at [email protected] to have it deleted.
GOOGLE ANALYTICS, FACEBOOK PIXEL AND YANDEX METRICA
The Aviata website uses Google Analytics, Facebook Pixel and Yandex Metrica, web analytics services provided by Google, Inc., Facebook and Yandex LLC respectively. These services use cookies to track and analyse your use of www.Freedom Travel (Aviata.kz) and to compile reports. The IP addresses collected by Google Analytics are anonymous. For more information, see the privacy policies of Google, Facebook and Yandex.
To block these services, use the relevant link for the service you need: Google Analytics, Yandex Metrica. Opt-outs are cookie-based, so you may need to opt out again if you use a new device. You can read more about Facebook Pixel on the Facebook website.
EMAIL NEWSLETTER SERVICES
By subscribing to the Aviata newsletter, you give us permission to use your email address to send you informational, promotional and triggered emails, as well as surveys and news about special offers.
You can unsubscribe from the newsletter at any time by clicking “Unsubscribe” at the bottom of the email, or by writing to [email protected] or calling our support team.
CONTACTS
If you have any questions regarding the collection, processing and use of your personal data, write to us at [email protected].
You can also send us a written request with a copy of your identity document to: 124 Gagarin Avenue, Almaty, 050000, Republic of Kazakhstan.