Авиабилеты в Казахстане - Freedom Travel

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according to the magazine Forbes Kazakhstan, September 2020
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Cheap air tickets Air Arabia Abu Dhabi

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Air Arabia Abu Dhabi

Air Arabia Abu Dhabi

Air Arabia group low-cost airline based in Abu Dhabi

The airline at a glance

Air Arabia Abu Dhabi is a low-cost airline based at Abu Dhabi airport (AUH) and a joint venture of Etihad Airways and Air Arabia. It began flying on 14 July 2020, operates economy-only Airbus A320 aircraft and serves more than 30 destinations. Tickets are sold on the Air Arabia website and app with the same Basic, Value and Ultimate fares as Sharjah-based Air Arabia. From Kazakhstan it flies from Almaty to Abu Dhabi four times a week.

  • Founded 2020
  • Fleet 10+ aircraft
  • Destinations 30+ destinations
  • Hub Abu Dhabi (AUH)

Important information

  • Baggage allowance

    All fares include a 7 kg cabin bag (55×40×20 cm) and a 3 kg personal item. Basic has no checked baggage, Value includes 20 kg and Ultimate 30 kg. Extra baggage can be added online up to 12 hours before departure, up to 32 kg per piece. Exact rules are in the fare conditions.

  • Flight check-in

    Online check-in on the website and in the app opens 48 hours before departure. Airport check-in desks open 3 hours and close 1 hour before departure. Passengers must be at the boarding gate at least 20 minutes before departure.

  • Changes and refunds

    Basic allows one paid change up to 24 hours before departure, and if cancelled the money stays as credit for a year. Value allows one free change up to 24 hours, Ultimate two up to 8 hours, plus any fare difference. Card refunds (Value, Ultimate) carry a fee. See the fare rules.

  • Meals on board

    The onboard menu is called Sky Café, with snacks, drinks and some hot meals for purchase. Meals can be pre-ordered online up to 12 hours before departure, with a wider choice. Value includes a sandwich and water, and Ultimate a hot meal and water.

  • AirRewards programme

    AirRewards is the Air Arabia loyalty programme: flights earn up to 10% of the fare back in points. Points pay for tickets, baggage and meals, and can be pooled in a family account or converted into Etihad Guest miles.

  • Mobile app

    The Air Arabia app for iOS and Android lets you buy tickets, change dates, add baggage, seats and meals, check in online and check flight status. The app is also available in Russian.

  • From Kazakhstan, Air Arabia Abu Dhabi operates nonstop flights only on the Almaty – Abu Dhabi route, four times a week. From Abu Dhabi it flies to Tbilisi, Baku, Yerevan and Tashkent, as well as to cities in Egypt, India and Pakistan. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick an Air Arabia Abu Dhabi flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • Every fare allows a cabin bag of up to 7 kg and no larger than 55×40×20 cm, plus a personal item of up to 3 kg and 25×33×20 cm. Checked baggage is included in Value (20 kg) and Ultimate (30 kg), while on Basic it has to be bought separately. You can choose 20, 30 or 40 kg: 20 kg is one piece, and 30 or 40 kg can be split into up to two pieces of no more than 32 kg each.

  • Online check-in on the Air Arabia website and app starts 48 hours before departure. Passengers without checked bags can go straight to boarding with their boarding pass, while bags are dropped at a dedicated counter. Some airports do not accept online boarding passes, so they have to be exchanged at the check-in desk, which closes 1 hour before departure.

  • It depends on the fare. Basic is non-refundable: if you cancel, the amount minus a fee stays as credit for one year for the same passenger. Value can be cancelled up to 24 hours before departure and Ultimate up to 8 hours, and refunds to the card carry a fee in both cases. After a no-show only government taxes can be claimed. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • On Basic, food is paid for: meals and drinks are bought on board from the Sky Café menu or ordered in advance. Value includes a sandwich and water, and Ultimate a hot meal and water. Pre-orders on the website and app close 12 hours before departure, and the pre-order menu is wider than what is sold on board.

  • Air Arabia Abu Dhabi is a separate airline of the Air Arabia group with its own code, 3L, and its base in Abu Dhabi. Air Arabia flies under the G9 code from Sharjah, including to Almaty, so check the arrival airport when booking. The two airlines share the website, app, fares and the AirRewards programme. Etihad Airways is one of the owners of Air Arabia Abu Dhabi but flies under its own EY code and rules.

  • Air Arabia Abu Dhabi passengers use the contact channels on the Air Arabia website: there is an online chat and a contact form, and call centre numbers by country, including Kazakhstan and the UAE, are listed on the call centres page. You can change a booking or add baggage and meals yourself on the Air Arabia website and app.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.