Авиабилеты в Казахстане - Freedom Travel

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according to the magazine Forbes Kazakhstan, September 2020
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Air Arabia

Air Arabia

UAE low-cost airline with its main hub in Sharjah

The airline at a glance

Air Arabia is a low-cost airline from the UAE that started flying in October 2003. Its main hub is Sharjah International Airport (SHJ), and the group has six hubs in the UAE, Morocco, Egypt and Pakistan. At the end of the first half of 2026, the group's fleet had 96 Airbus A320 and A321 aircraft, and the network covers more than 210 routes. From Kazakhstan, Air Arabia flies only from Almaty to Sharjah, about seven times a week in each direction. In Sharjah you can connect to flights to Colombo, Bangkok, Kuala Lumpur and Istanbul.

  • Founded 2003
  • Fleet 95+ aircraft
  • Destinations 210+ routes
  • Hub Sharjah (SHJ)

Important information

  • Fares and baggage

    All fares include a cabin bag up to 7 kg (55×40×20 cm) and a personal item up to 3 kg (25×33×20 cm). Checked baggage is extra with Basic, while Value includes 20 or 30 kg and Ultimate 30 or 40 kg, depending on the route. One piece can weigh up to 32 kg.

  • Flight check-in

    Online check-in on the Air Arabia website and app opens 48 hours before departure. Airport check-in desks open 3 hours before the flight and close 1 hour before. Passengers with checked bags go to the bag drop desk after checking in online.

  • Changes and refunds

    Basic allows one paid change up to 24 hours before departure, and on cancellation the remaining value becomes credit for a year. Value allows one free change up to 24 hours before, Ultimate two up to 8 hours before and free cancellation to credit. The fare difference applies.

  • Meals on board

    Sky Café on board offers snacks, drinks and a small choice of light and hot meals. The full menu is available when you pre-order on the website or in the app, no later than 12 hours before departure. Value usually includes a sandwich and water, and Ultimate a hot meal.

  • AirRewards programme

    AirRewards is Air Arabia's loyalty programme. Flights and baggage earn 5% of the spend in points, seats, meals and other extras 10%, and points are valid for 24 months. For travel agent bookings, add your member number before the flight or claim points within 90 days after it.

  • Mobile app

    The Air Arabia app for iOS and Android lets you search and book flights, change dates, add baggage, a seat or a meal, check in online and track flight status. You can also earn and spend AirRewards points in the app.

  • From Kazakhstan, Air Arabia flies nonstop only between Almaty and Sharjah, about seven times a week in each direction. From Sharjah the airline flies to Colombo, Bangkok, Kuala Lumpur and Istanbul, so you can reach these cities with a connection. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick an Air Arabia flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • All fares include a cabin bag up to 7 kg and 55×40×20 cm and a personal item up to 3 kg (25×33×20 cm). With Basic, checked baggage is bought separately, while on flights via the UAE Value includes 20 or 30 kg and Ultimate 30 or 40 kg, depending on the route. One piece can weigh up to 32 kg and measure up to 158 cm in total. It is better to add baggage in advance, as the options at the airport are limited.

  • Online check-in on the Air Arabia website and app opens 48 hours before departure. It is available at most airports in the network but not all of them: if your airport is not listed, check in at the desk. Desks open 3 hours before departure and close 1 hour before. Passengers with checked bags drop them at a separate desk after checking in online.

  • It depends on the fare. With Basic, a ticket can be changed once for a fee up to 24 hours before departure, and money is not refunded on cancellation: the remaining value is kept as credit for a year. Value allows one free change up to 24 hours before, and Ultimate two changes up to 8 hours before plus free cancellation to credit. Refunds to the card with Value and Ultimate carry a fee. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • With Basic, meals are paid: food and drinks can be bought on board at Sky Café or pre-ordered on the website or in the app. The pre-order menu is wider and must be booked no later than 12 hours before departure. On most routes Value includes a sandwich and water, and Ultimate a hot meal.

  • Air Arabia flights from Almaty land at Sharjah International Airport (SHJ), the airline's main hub, and the flight takes about 4.5 hours. To connect to another Air Arabia flight, go to the transfer desk in the terminal; Air Arabia is not responsible for connections with other airlines. City check-in works in Sharjah, Dubai, Abu Dhabi, Ajman and Ras Al Khaimah, where you can get a boarding pass as early as 36 hours before departure.

  • Air Arabia's call centre in Sharjah can be reached on +971 6 558 0000. Call centre numbers for other countries, including Kazakhstan, are listed in the contacts section of the airline's website, where you can also use the online chat or send a request through the feedback form.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.