Авиабилеты в Казахстане - Freedom Travel

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according to the magazine Forbes Kazakhstan, September 2020
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Cheap air tickets AirAsia X

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AirAsia X

AirAsia X

Malaysian low-cost airline of the AirAsia group

The airline at a glance

AirAsia X is a Malaysian low-cost airline of the AirAsia group that flies medium- and long-haul routes with Airbus A330-300 aircraft. Its base is Kuala Lumpur (KUL), where its flights use Terminal 2. As of October 2026, it serves cities in China, Japan, South Korea, Taiwan, Australia, Saudi Arabia, Turkey and Kazakhstan. From Kazakhstan, AirAsia X flies nonstop from Almaty to Kuala Lumpur five times a week.

  • Founded 2006
  • Fleet 15+ aircraft
  • Destinations 15+ destinations
  • Hub Kuala Lumpur (KUL)

Important information

  • Baggage allowance

    Cabin baggage is limited to 7 kg in two pieces: a bag up to 56×36×23 cm and a small personal item up to 40×30×10 cm. Low Fare includes no checked baggage, which is bought separately. Value Pack and Premium Flex include 20 kg, and Premium Flatbed includes 40 kg.

  • Flight check-in

    Mobile check-in in the AirAsia MOVE app opens 14 days before departure and closes 4 hours before AirAsia X flights. Checked bags must be dropped off at least 60 minutes before departure, and boarding gates close 20 minutes before.

  • Changes and refunds

    No fare is refundable, and names and destinations cannot be changed. On Low Fare and Value Pack, dates and times can be changed for a fee up to 48 hours before departure; Premium Flex includes two free changes and Premium Flatbed unlimited changes.

  • Meals on board

    Meals on board come from the Santan menu, with Asian, international and vegetarian dishes. A meal can be pre-ordered at least 24 hours before departure. Meals are already included in the Value Pack, Premium Flex and Premium Flatbed fares.

  • AirAsia Rewards programme

    The loyalty programme is AirAsia Rewards. Members earn AirAsia points on bookings made on the AirAsia website and app and can spend them on new trips. Premium Flex and Premium Flatbed fares earn more points than Low Fare and Value Pack.

  • Mobile app

    The AirAsia MOVE app lets you buy tickets, check in on your phone and get an e-boarding pass, choose a seat, add baggage and meals, follow your flight status and write to the 24/7 support chat.

  • From Kazakhstan, AirAsia X flies one route: nonstop from Almaty to Kuala Lumpur, five times a week. From Kuala Lumpur it serves Tokyo, Shanghai, Seoul and Istanbul, as well as other cities in China and Japan, Australia and Saudi Arabia. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick an AirAsia X flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • Every ticket includes cabin baggage of up to 7 kg in total: one bag no larger than 56×36×23 cm and one small personal item no larger than 40×30×10 cm. Checked baggage depends on the fare: Low Fare has none, Value Pack and Premium Flex include 20 kg, and Premium Flatbed 40 kg. Baggage can be added or increased in the app up to 4 hours before departure. The exact conditions are in the fare rules.

  • Mobile check-in in the AirAsia MOVE app opens 14 days before departure and, for AirAsia X flights, closes 4 hours before departure. Passengers with checked bags must drop them off at least 60 minutes before departure, and boarding gates close 20 minutes before. For international flights, the airline advises arriving at the airport 3 hours before departure.

  • No fare allows a refund, and the passenger name and destination cannot be changed either. On Low Fare and Value Pack, the date and time can be changed for a fee up to 48 hours before departure. Premium Flex includes two free changes and Premium Flatbed unlimited changes, up to 2 hours before departure. Any change is subject to the fare difference. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • Meals are included in the Value Pack, Premium Flex and Premium Flatbed fares. With Low Fare, food is ordered separately. The menu is called Santan and offers Asian, international and vegetarian dishes. Meals can be pre-ordered on the AirAsia website or app at least 24 hours before departure.

  • All three airlines fly under the AirAsia brand, but each has its own flight code. AirAsia X (D7) flies medium- and long-haul routes from Kuala Lumpur with Airbus A330 aircraft. AirAsia (AK) flies shorter routes from Malaysia with A320-family aircraft. Thai AirAsia X (XJ) is a related Thai airline that flies from Bangkok, including to Almaty from Don Mueang airport.

  • AirAsia X does not list a phone number, email address or office in Kazakhstan on its website. Booking questions are handled online, through the 24/7 chat with a virtual assistant in the AirAsia MOVE app and through the support portal on the airline's website. The app also lets you add baggage and meals or choose a seat.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.