Авиабилеты в Казахстане - Freedom Travel

Freedom Travel - leader in ticket sales in Kazakhstan

according to the magazine Forbes Kazakhstan, September 2020
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Azerbaijan Airlines

Azerbaijan Airlines

National airline of Azerbaijan

The airline at a glance

Azerbaijan Airlines (AZAL) is the national airline of Azerbaijan, founded in 1992. Its hub is Heydar Aliyev International Airport in Baku. At the end of September 2026 its network covered 55 destinations, and its fleet has about 30 Airbus, Boeing and Embraer aircraft. Since October 2023, flights of the former low-cost carrier Buta Airways have operated under the AZAL brand. From Kazakhstan, AZAL flies to Baku from Almaty, Astana, Aktau, Atyrau, Shymkent and Aktobe, and Baku offers onward connections.

  • Founded 1992
  • Fleet 30+ aircraft
  • Destinations 55+ destinations
  • Hub Baku (GYD)

Important information

  • Baggage allowance

    The allowance depends on the fare: none in Economy Budget, 1 bag up to 23 kg in Economy Classic, 1 up to 32 kg in Economy Plus, and 2 of 32 kg in Premium Economy and Business. Cabin bags are up to 10 kg and 55×40×23 cm, 2 pieces in Premium Economy and Business.

  • Flight check-in

    Online check-in opens 48 hours before departure on the website and 24 hours before in the app, and closes 60 minutes before the flight. Airport desks also close 60 minutes before. After online check-in, go to the desk for a document check and bag drop.

  • Changes and refunds

    Change and refund terms depend on the fare rules: changes are possible only if the fare allows them. If you bought the ticket from an agent, the agent handles the refund. After a family member's death, tickets can be changed or refunded without penalty.

  • Meals on board

    Meals are free on all AZAL international flights, and the menu depends on the class, season, route and time of day. Special meals must be ordered in advance through Manage booking. Dishes from the paid Air Tastes menu can be ordered at least 48 hours before departure.

  • AZAL Miles programme

    AZAL Miles is the AZAL loyalty programme. Miles are earned on flights and spent on award tickets and upgrades, and Cash+Miles lets you pay part of a fare with miles. Status points unlock five tiers, including Platinum and Platinum Elite.

  • Mobile app

    The AZAL app for iOS and Android lets you buy tickets, manage your booking, add baggage, choose a seat and a meal, check in online and, on iPhone, add your boarding pass to Apple Wallet.

  • From Kazakhstan, Azerbaijan Airlines flies nonstop to Baku from Almaty, Astana, Aktau and other cities. From Baku you can continue with a connection, for example to Istanbul or Tashkent: the airline's network covers 55 destinations in total. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick an Azerbaijan Airlines flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • It depends on the fare. Economy Budget has no checked bag, Economy Classic includes 1 bag up to 23 kg, Economy Plus 1 bag up to 32 kg, and Premium Economy and Business 2 bags of 32 kg. Cabin bags are up to 10 kg, with dimensions totalling up to 118 cm (55×40×23 cm): 1 piece in economy and 2 in Premium Economy and Business. A handbag, briefcase or laptop is allowed in addition. Your ticket shows the exact allowance.

  • On the AZAL website, online check-in opens 48 hours before departure, in the app 24 hours before, and it closes 60 minutes before the flight. It may be unavailable on some routes. After online check-in you still need to go to the desk for a document check and bag drop, and airport desks close 60 minutes before departure.

  • It depends on the fare: changes and refunds are possible if the fare rules allow them, and the terms differ between Economy Budget, Economy Classic, Economy Plus, Premium Economy and Business. If you bought the ticket from an agent, that agent handles the refund. After a family member's death, tickets can be changed or refunded without penalty with a death certificate. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • Yes, meals are free on all Azerbaijan Airlines international flights. The menu depends on the class of service, the season, the route and the time of day. Special meals must be ordered in advance through Manage booking. There is also a paid Air Tastes menu: you can order from it when buying a ticket on the website or at least 48 hours before departure.

  • Stopover is an AZAL service for passengers connecting in Baku between two international flights. If the connection is longer than 8 hours, the airline provides a free stay at an Absheron Hotel Group hotel. The hotel is assigned based on availability, transfers are paid separately, and passengers arrange a visa themselves if they need one. The service is added at booking or later through the contact centre.

  • The AZAL call centre in Baku is +994 12 598 88 80, email [email protected]. Questions and requests are also accepted through the Write to us form in the help centre on the airline's website. You can manage your booking on the website and in the AZAL app, and the website has Sales offices and Office and Representation Offices sections.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.