Авиабилеты в Казахстане - Freedom Travel

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according to the magazine Forbes Kazakhstan, September 2020
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Cheap air tickets Etihad Airways

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Etihad Airways

Etihad Airways

National airline of the UAE, based in Abu Dhabi

The airline at a glance

Etihad Airways is the national airline of the UAE, founded in 2003. Its hub is Zayed International Airport in Abu Dhabi (AUH). At the start of 2026 its fleet numbered 127 aircraft, and according to Etihad its network covers more than 100 destinations. Etihad currently has no nonstop flights from Kazakhstan: from Abu Dhabi it flies to cities such as London, Bangkok, Paris, New York and Istanbul.

  • Founded 2003
  • Fleet 125+ aircraft
  • Destinations 100+ destinations
  • Hub Abu Dhabi

Important information

  • Baggage allowance

    It depends on the fare: in economy Basic has no checked bag, Value includes 25 kg, Comfort 30 kg and Deluxe 40 kg, and business fares 35–50 kg. One bag may weigh up to 32 kg. Economy cabin baggage is 1 bag up to 7 kg and 56×36×23 cm, business 2 bags up to 12 kg in total.

  • Flight check-in

    Online check-in on the Etihad website and app opens 30 hours and closes 1 hour before departure. If you have requested special assistance or are flying with a partner airline, check in at the airport desk. Digital boarding passes are not accepted at every airport.

  • Changes and refunds

    Terms depend on the fare: Basic tickets cannot be changed or refunded, Value can be changed for a fee but not refunded, Comfort can be changed and refunded for a fee, and Deluxe changes and refunds are free. Tickets bought through an agency are changed and refunded through it.

  • Meals on board

    Etihad serves complimentary meals and snacks in economy, and all food on board is prepared to halal standards. Special meals, such as vegetarian, child or dietary meals, must be ordered at least 24 hours before departure, and kosher meals 72 hours before.

  • Etihad Guest programme

    Etihad Guest is the Etihad loyalty programme. Miles are earned on flights of the airline and its partners and can be spent on award tickets and upgrades. The tiers are Bronze, Silver, Gold, Platinum and Emerald. Anyone aged 2 or over can join.

  • Mobile app

    The Etihad app lets you check in for your flight anytime and anywhere, choose a seat, keep your boarding pass on your phone and get real-time notifications about your flight.

  • Etihad Airways currently has no nonstop flights from Kazakhstan: it flew to Almaty until 2016 and has cancelled its plans to return in 2026. From its hub in Abu Dhabi, Etihad serves more than 100 destinations, such as London, Bangkok, Paris, New York and Istanbul. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick an Etihad Airways flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • It depends on the fare. In economy, Basic has no checked bag, Value includes 25 kg, Comfort 30 kg and Deluxe 40 kg; in business, Value includes 35 kg, Comfort 40 kg and Deluxe 50 kg. No single bag may weigh more than 32 kg. Economy cabin baggage is 1 bag up to 7 kg and 56×36×23 cm, and business allows 2 bags up to 12 kg in total. On flights to and from the US, Canada, Tunisia and Morocco the allowance is counted in pieces.

  • Online check-in on the Etihad website and app opens 30 hours and closes 1 hour before departure. You can keep your boarding pass in the app, but digital boarding passes are not accepted at every airport. If you have requested special assistance or are flying with a partner airline, online check-in may not be available, so check in at the airport desk.

  • It depends on the fare. Basic tickets cannot be changed or refunded. Value can be changed for a fee but not refunded, Comfort can be changed and refunded for a fee, and Deluxe changes and refunds are free, in both economy and business. Tickets bought through an agency are changed and refunded through that agency. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • Yes, Etihad serves complimentary meals and snacks in economy, and all food on board is prepared to halal standards. Special meals, such as vegetarian, child, dietary or religious meals, must be ordered at least 24 hours before departure, and kosher meals 72 hours before. On flights shorter than 2 hours 50 minutes the choice is limited and child meals are not offered.

  • The minimum connection time between Etihad flights at Zayed International Airport is 45 minutes, or 85 minutes for flights to the US. Getting to the next departure gate, including transfer screening, usually takes about 15 minutes. You only need a visa if you want to leave the airport and explore Abu Dhabi, and a transit visa can be requested on the Etihad website.

  • You can ask questions to the Etihad virtual assistant on WhatsApp at +971 56 688 9003 or in the chat on the airline's website, and complaints and feedback are accepted through the feedback form on the website. For Kazakhstan, the Etihad website lists the 24-hour contact centre number +971 600 555 666.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.