Авиабилеты в Казахстане - Freedom Travel

Freedom Travel - leader in ticket sales in Kazakhstan

according to the magazine Forbes Kazakhstan, September 2020
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Economy class

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KLM

KLM

Dutch airline and SkyTeam member

The airline at a glance

KLM Royal Dutch Airlines is a Dutch airline founded on 7 October 1919. According to KLM, it is the world's oldest airline still operating under its original name. Its hub is Amsterdam Airport Schiphol, from which it flies to more than 160 destinations in 64 countries. Since 2004 it has been part of the Air France-KLM group and the SkyTeam alliance. KLM has no nonstop flights from Kazakhstan: travellers reach Amsterdam with a connection, and from there KLM flies across Europe and to the Americas, Asia and Africa.

  • Founded 1919
  • Fleet 120+ aircraft
  • Destinations 160+ destinations
  • Hub Amsterdam

Important information

  • Baggage allowance

    In economy, Light, Standard and Flex include a 55×35×25 cm cabin bag and a 40×30×15 cm small bag, 12 kg in total, and Basic only the small bag. A 23 kg checked bag comes with Standard and Flex, not with Light or Basic. Business Standard and Flex include 2 bags of 32 kg.

  • Flight check-in

    Online check-in opens 30 hours before departure, or 24 hours for flights to and from the US. Airport check-in desks close 40 minutes before a European flight and 60 minutes before an intercontinental one. KLM recommends arriving 2 and 3 hours ahead respectively.

  • Changes and refunds

    Basic tickets cannot be changed or refunded. Light is non-refundable and cannot be changed on European flights. Standard can be changed for a fee but not refunded. Flex can be changed with no fee, paying only any fare difference, and refunded with no cancellation fee.

  • Meals on board

    In economy on intercontinental flights you can choose from 2 hot meals, and special meals must be ordered 24 hours ahead. From 25 October, European flights serve a snack and a drink, and more filling food can be pre-ordered or bought on board.

  • Flying Blue programme

    Flying Blue is KLM and Air France's free loyalty programme. Miles are earned based on the ticket price and spent on reward tickets. The levels are Explorer, Silver, Gold, Platinum and Ultimate; status depends on Experience Points (XP), which vary by class and destination.

  • Mobile app

    The KLM app for iOS and Android lets you buy tickets, change your booking until check-in, get your boarding pass in the app or in Wallet, check your Flying Blue Miles and turn on notifications about gate changes and check-in times.

  • KLM has no nonstop flights from Kazakhstan, so travellers reach Amsterdam with a connection. From Amsterdam, KLM flies to more than 160 destinations, such as New York, London, Paris, Barcelona and Los Angeles. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick a KLM flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • It depends on the fare. In economy, Light, Standard and Flex include a cabin bag up to 55×35×25 cm and an under-seat bag up to 40×30×15 cm, up to 12 kg together. Basic, sold on some European routes, includes only the small bag. A checked bag of up to 23 kg and 158 cm in total dimensions comes with Standard and Flex but not with Light or Basic. Business Standard and Flex include 2 bags of 32 kg and cabin baggage up to 18 kg. Extra baggage can be bought online.

  • Online check-in for KLM flights opens 30 hours before departure, or 24 hours for flights to and from the US. You can get your boarding pass in the app or add it to Wallet. Airport check-in desks open 2 hours before a European flight and 3 hours before an intercontinental one, and close 40 and 60 minutes before departure respectively. The airline recommends arriving at the airport 2 and 3 hours ahead.

  • It depends on the fare. Basic tickets cannot be changed or refunded. Light is also non-refundable and cannot be changed on European flights. Standard can be changed for a fee but not refunded. Flex can be changed with no fee, paying only any fare difference, and refunded with no cancellation fee. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • Yes. On intercontinental flights, economy passengers choose from 2 hot meals, and on longer flights there is a second meal or a snack before landing. From 25 October, all passengers on European flights get a snack and a drink, and more filling food can be pre-ordered or bought on board. Special meals are available only on intercontinental flights and must be ordered 24 hours before departure, or 48 hours for kosher meals.

  • In 2004 KLM and Air France merged into the Air France-KLM group, but they still fly under their own brands and codes, KL and AF. Both belong to the SkyTeam alliance, share the Flying Blue programme and run a transatlantic joint venture with Delta and Virgin Atlantic. The KLM group also includes the regional airline KLM Cityhopper, which flies under the KL code, and the low-cost airline Transavia.

  • KLM has a dedicated website for Kazakhstan in Russian and English. Its contact section lists the ways to reach the KLM Customer Contact Centre, along with forms for refunds, complaints and invoice requests. You can change your booking and add baggage in My Trip on the website and in the KLM app, and check your flight status there too.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.