Авиабилеты в Казахстане - Freedom Travel

Freedom Travel - leader in ticket sales in Kazakhstan

according to the magazine Forbes Kazakhstan, September 2020
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Loong Air

Loong Air

Chinese airline based in Hangzhou

The airline at a glance

Loong Air (Zhejiang Loong Airlines) is a privately owned airline from China's Zhejiang province, founded in 2011. Its home airport is Hangzhou Xiaoshan (HGH). The fleet consists of 77 Airbus A320-family aircraft, and as of October 2026 the network covers about 85 destinations, 15 of them outside mainland China. From Kazakhstan, Loong Air flies daily from Almaty to Hangzhou, the only nonstop service between the two cities.

  • Founded 2011
  • Fleet 75+ aircraft
  • Destinations 85+ destinations
  • Hub Hangzhou (HGH)

Important information

  • Baggage allowance

    Loong Air's free baggage allowance depends on the fare and the route: it is shown when you choose a fare and stated on the itinerary receipt. Extra baggage can be prepaid on the website or in the app, which also offer a baggage search service.

  • Flight check-in

    Online check-in with seat selection is available on the Loong Air website and app; for international flights, check in advance whether it is offered. At Hangzhou airport, check-in desks for international flights usually close 50 minutes before departure.

  • Changes and refunds

    You can change the date of a Loong Air ticket or refund it on the airline's website and in its app. Whether changes and refunds are allowed and whether a fee applies depends on the fare, as stated in the fare rules shown at purchase.

  • Flights from Almaty

    Loong Air flies from Almaty to Hangzhou every day. Flight GJ8218 leaves late in the evening and lands in Hangzhou the next morning after about 6 hours. The return flight GJ8217 departs Hangzhou in the evening and arrives in Almaty the same day.

  • Ticket services

    On the Loong Air website and app you can verify that a ticket is genuine, upgrade your cabin and request services for passengers who need assistance. In the app you can also add a child ticket to an adult ticket that has already been issued.

  • Mobile app

    The Loong Air app is in the App Store under its Chinese name, 长龙航空. It lets you buy, change and refund tickets, choose a seat and check in, track your flight status and contact online support.

  • From Kazakhstan, Loong Air flies only from Almaty, with daily flights to Hangzhou, where the airline is based. From Hangzhou, Loong Air flies to cities such as Bangkok, Hong Kong, Beijing and Guangzhou. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick a Loong Air flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • Loong Air's free baggage allowance depends on the fare and the route. You can see it when you choose a fare at booking, and after purchase it is shown on your itinerary receipt. If you need more, extra baggage can be prepaid on the airline's website or in its app. It is also worth checking the cabin baggage rules before you travel.

  • The Loong Air website and app offer online check-in with seat selection. Whether it is available for a particular international flight becomes clear when you try to check in, so it is best to check early. At Hangzhou airport, check-in desks for international flights usually close 50 minutes before departure, so allow plenty of time.

  • It depends on the fare: the fare rules say whether you can change the date or get a refund and whether a fee is charged. Tickets bought directly from Loong Air are changed and refunded on the airline's website or in its app. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • Flight GJ8218 from Almaty to Hangzhou takes about 5 hours 50 minutes: it leaves late in the evening and lands the next morning, local time. The return flight GJ8217 takes 6 hours 25 minutes to 6 hours 50 minutes and arrives in Almaty the same evening. Hangzhou is 3 hours ahead of Almaty.

  • Since 10 November 2023, citizens of Kazakhstan can visit China without a visa for up to 30 consecutive days per trip and no more than 90 days in half a year. A longer stay requires a visa obtained in advance. Passengers with passports of other countries should check the entry rules for China separately.

  • Loong Air's hotline is 956199, a short number for calls within China. You can also write to the airline through the online support in its app. If your ticket was issued by a travel agency, contact the place where you bought it first with questions about changes, refunds or documents.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.