Авиабилеты в Казахстане - Freedom Travel

Freedom Travel - leader in ticket sales in Kazakhstan

according to the magazine Forbes Kazakhstan, September 2020
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Lufthansa

Lufthansa

German airline and Star Alliance member

The airline at a glance

Lufthansa is a German airline founded in 1926. Its hubs are Frankfurt and Munich airports. It is a member of Star Alliance and part of the Lufthansa Group, whose airlines serve 330 destinations in around 100 countries in summer 2026. From Kazakhstan, Lufthansa has flown to Frankfurt on the Airbus A340-300 since 29 March 2026, with five flights a week from Almaty and four from Astana, some with an intermediate stop. The flights are suspended for winter 2026/27 and are planned to return in spring 2027.

  • Founded 1926
  • Fleet 350+ aircraft
  • Destinations 300+ destinations
  • Hub Frankfurt, Munich

Important information

  • Baggage allowance

    Flights between Kazakhstan and Frankfurt follow long-haul rules. Economy Light includes a personal item and a cabin bag up to 8 kg, and other economy fares add 1 checked bag up to 23 kg. Business class includes 1 or 2 bags of 32 kg, depending on the fare.

  • Flight check-in

    Online check-in on the Lufthansa website and app opens 30 hours before departure. With automatic check-in, the boarding pass is sent to your phone 23 hours before the flight. Check-in deadlines depend on the airport and are listed on the airline's website.

  • Changes and refunds

    Change and refund terms depend on the fare and are shown in your booking confirmation. A ticket bought on the Lufthansa website can be cancelled online in My bookings up to 2 hours before the journey begins, and the refund amount follows the fare rules.

  • Meals on board

    On Airbus A340-300 flights from Almaty and Astana to Frankfurt, meals and drinks are included in every class: business, premium economy and economy. The Lufthansa app lets you view the menu in advance and pre-order meals for your flight.

  • Miles & More programme

    Miles & More is the Lufthansa loyalty programme. Flights earn miles plus Points and Qualifying Points towards status. Miles are also earned with almost 40 partner airlines and spent on award flights and upgrades. Status levels: Frequent Traveller, Senator and HON Circle.

  • Mobile app

    The Lufthansa app for iOS and Android lets you book a flight, choose a seat, check in and get a mobile boarding pass, rebook or refund a ticket and order extra services. Push notifications tell you about changes to your flight.

  • From Kazakhstan, Lufthansa flies to Frankfurt from Almaty and Astana, with up to five flights a week in the summer schedule, some of them with an intermediate stop. These flights are suspended for winter 2026/27, with a return planned for spring 2027. From Frankfurt, Lufthansa flies to New York and Chicago, among other cities. The schedule changes by season, and current flights show up in the Freedom Travel search.

  • Enter the cities, the date and the number of passengers in the search form, pick a Lufthansa flight among the results and pay online. The ticket arrives at the email address you give at checkout.

  • Flights between Kazakhstan and Frankfurt follow long-haul rules. In economy you can take a personal item up to 40×30×15 cm and a cabin bag up to 8 kg and 55×40×23 cm, and business class allows two such bags. Economy Light has no checked bag, other economy fares include 1 bag up to 23 kg, and business class 1 or 2 bags of 32 kg. Each bag may measure up to 158 cm in total.

  • Online check-in on the Lufthansa website and app opens 30 hours before departure, and after it you can get a mobile boarding pass. With automatic check-in, the boarding pass is sent to your phone 23 hours before the flight. Bags are dropped at the desk or at a self-service bag drop where the airport has one. Check-in deadlines depend on the airport.

  • It depends on the fare: the change and refund terms are shown in your booking confirmation. A ticket bought on the Lufthansa website can be cancelled online in My bookings up to 2 hours before the journey begins. If you bought the ticket from an agency or another website, contact the seller. For tickets bought on Freedom Travel, use the Refund or exchange section of the website.

  • Yes. On Airbus A340-300 flights from Almaty and Astana to Frankfurt, meals and drinks are included in every class: business, premium economy and economy. Seats have entertainment screens, and FlyNet internet is available. In the Lufthansa app you can view the menu in advance and pre-order meals. Meal service on flights within Europe may differ, so check it when booking.

  • Lufthansa flies to Kazakhstan on a circular pattern: some flights run Frankfurt–Almaty–Astana–Frankfurt and others Frankfurt–Astana–Almaty–Frankfurt. So some flights are nonstop and others have an intermediate stop. In Astana, transit passengers stay on board, while in Almaty they wait in the airport transit area. Whether a flight has a stop is shown in the flight details when you search.

  • The Help and contact section of the Lufthansa website for Kazakhstan lists the phone numbers of the Lufthansa Service Center, which handles questions about upcoming trips. Online forms are available for feedback, compensation claims and baggage-related reimbursement, and the website also has a chat assistant. Bookings can be managed in My bookings and in the Lufthansa app.

  • We have been working since 2013 and, according to Forbes Kazakhstan, are among the leaders in ticket sales in Kazakhstan. We work with airlines officially, and the service is convenient from both a computer and a phone — there are apps for iOS and Android. In your account every ticket you have bought stays at hand.